STILL FOCUSED ON SERVICE
WE ARE HERE TO HELP YOU
The leaders of The West Tennessee Credit Union continue to monitor the latest updates regarding coronavirus disease (COVID-19). We want to reassure you that we are here to help with any financial services you need during these difficult times. You can count on us to be there for you. While our lobby is closed during this time to protect our and members and our associates, our drive thru services are available. Appointments can be made for services that require an in person visit for transactions.
If this pandemic has caused a hardship within your family we want to help. We are now offering 30 day extensions with no fee on qualifying loans and credit cards requested in April and May 2020. If you need to speak to someone concerning your WTNCU loan or credit card please call us at 901-358-3796 or 901-837-0431. Interest still accrues daily and will result in less funds being applied to the principal of the loan when the next payment is made. Extensions to auto loans with GAP Insurance could result in your protection value being significantly less. Refer to your GAP contract.
Access to your money
The safest and easiest way to access your money 24 hours a day during this outbreak is through our online banking services. If you do not have it on your mobile phone, now is a good time to download our app for quick access to balances and account activity. You also have the ability to deposit a check using the remote deposit function or sign up for online access through our website. We also have ATM’s at our Fite Road and Atoka branch locations as well as a night drop facility. Your account information is still accessible through our audio response at 901-358-8306 or 901-358-8317.
Protect your personal information
Be vigilant about protecting your digital identity and personal data. If your credit union reaches out, they won't ask for confidential information such as your name, password, personal identification number (PIN) or other account information. A recent report from NBC News notes that criminals are using COVID-19 as a basis for email attacks to snag personal information, steal money and infect computers with malware.